Gaye Crowell, RNSMART Senior Practice Manager

    With over 35 years of direct client care within all age groups, Gaye is a dedicated registered nurse and certified case manager. Her nursing experience is diverse, and she holds a special interest in health literacy, which is fundamental within the purpose of SMART. She has extensive managerial and supervisory experience in clinical services and is an active participant in the Interdisciplinary Care Conference (ICC) process for health services. Through this experience, Gaye created and implemented an ICC-style care conference for the medically fragile shift care members. She is highly focused on ensuring that medically necessary services are readily available to all.

    As SMART Senior Practice Manager, Gaye’s vision and leadership drives the SMART Model’s business fundamentals in keeping with SMART’s “Whole Person, Whole Community” approach. She coordinates and assists with the implementation of administrative and management functions of our FAITHworks Management Services Organization (MSO) to identify, address, and fill the significant gaps within the current local health care system. She monitors and evaluates the operational performance of all SMART Center and Clinic’s nursing staff and is diligent with the continual refinement of operational processes, workflow, and activities that directly relate to the utilization trends of SMART. She provides expertise, consultation, and research regarding state and regional clinical standards, specifically as they relate to RNs, and ensures nursing compliance with contractual, accreditation, and regulatory requirements for operations. In addition, she utilizes SMART’s Knowledge Management System’s (eTHOS) reports to guide the successful implementation of Active Access and Active Care within all local, regional, and national SMART Clinics and Centers.

    As a Registered Nurse and Utilization Director at Ebenezer Outreach Ministries (EOM), Gaye is a crucial link between clients and the care delivered by the SMART Clinical Staff. She supports the SMART Licensed Medical Provider and Integrated Behavioral Health Clinician, promoting continuity of care and triaging clients in keeping with the SMART “Whole Person, Whole Family, Whole Generation” approach. She helps customize our signature Active Access to Active Care approach to benefit all ages—infants through senior citizens—in the community of Ebenezer Outreach Ministries, ensuring that all EOM cohorts, individuals, and their families are consented and engaged to identify and address needs in real time as part of EOM’s 2-Gen approach. She ensures that every client in the SMART Clinic and Center is consented and seen for an integrative screening to actively promote the wellness of ALL through prevention and early identification of needs and interventions while proactively identifying and meeting these populations’ needs, in real time, by utilizing onsite outreach, custom transportation options, and telehealth.

    Gaye is a graduate of the University of Pittsburgh and the Community College of Allegheny County.